Skip to Content
Ready to ship in 24 h on weekdays · Made in EU Bulk discounts for businesses
DE EN ES FR IT
Log in

General Terms and Conditions (GTC)

of SAMM Commerce GmbH
Status: June 2026

1. Scope and Definitions

1.1. These General Terms and Conditions apply to all business relationships, deliveries, and services of SAMM Commerce GmbH (hereinafter referred to as „SAMM“) via the online shop, in their version valid at the time of the order.

1.2. Consumers within the meaning of these GTC are natural persons for whom the legal transaction is not part of their business operations (§ 1 para. 1 Z 2 KSchG or § 13 BGB).

1.3. Entrepreneurs within the meaning of these GTC are natural or legal persons or partnerships with legal capacity for whom the contract is part of their business operations (§ 1 UGB).

1.4. Customers within the meaning of these terms and conditions are both consumers and entrepreneurs. Deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract, unless SAMM expressly agrees to their validity in writing.

2. Contract Partner and Customer Service

The purchase contract is concluded with:

SAMM Commerce GmbH
Bürgergasse 5, 8010 Graz, Austria
Commercial Register: Commercial Court Graz
Company Register Number: FN 533362 g

You can reach our customer service for questions, complaints and grievances on weekdays from 09:00 to 17:00 at:

Phone: +43 664 841 56 46
Email: support@adsamm.eu

3. Offer and Conclusion of Contract

3.1. The presentation of products in the online shop does not constitute a legally binding offer, but an non-binding invitation to place an order (invitatio ad offerendum). Errors excepted.

3.2. By clicking the button [Order Now] (or a similarly clearly labelled button), the customer places a binding order for the goods contained in the shopping cart.

3.3. The purchase contract is only concluded when SAMM accepts the order by a separate order confirmation via email immediately after receipt of the order or dispatches the goods to the customer. A mere confirmation of receipt of the order does not yet constitute acceptance.

4. Right of Withdrawal for Consumers

Consumers are entitled to a voluntarily extended 30-day right of withdrawal as follows. For entrepreneurs, a right of withdrawal is excluded.

Cancellation Policy

Right of Withdrawal

You have the right to cancel within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party nominated by you, other than the carrier, took possession of the goods (or the last goods in the case of a separate delivery).

To exercise your right of withdrawal, the easiest way is to declare your cancellation directly electronically via our online cancellation form form; we will immediately confirm receipt of such a cancellation (e.g. by email). Alternatively, you can inform us (SAMM Commerce GmbH, Bürgergasse 5, 8010 Graz, Austria, Email: support@adsamm.eu) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the cancellation period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. Returns sent freight collect or with insufficient postage will not be accepted by us. If you use a return label provided by us upon request, the costs incurred for this (domestic: € 5.90 / from Germany: € 8.90 per package) will be offset against the refund.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

(You can find the statutory model withdrawal form in our Right of Withdrawal Information.)

5. Prices, Shipping Costs and Payment Terms

5.1. The prices stated on the product pages include the statutory value added tax (VAT) and other price components.

5.2. In addition to the stated prices, we charge shipping costs for delivery. The shipping costs will be clearly communicated to the customer before placing the binding order in the shopping cart system and on the final order page.

5.3. For deliveries to countries outside the European Union (e.g. Switzerland, Norway), additional customs duties, taxes or fees may apply as part of the import. These costs are beyond SAMM's control and must be borne entirely by the customer.

5.4. The customer has access to the payment methods displayed during the order process (e.g. prepayment, credit card, PayPal, EPS transfer). SAMM reserves the right to exclude certain payment methods in individual cases.

5.5. The customer is only entitled to a right of set-off if their counterclaims have been legally established, are undisputed or have been acknowledged in writing by SAMM. Consumers are also entitled to a right of set-off if the counterclaim is legally related to the payment obligation or if SAMM is insolvent.

6. Delivery and Shipping Conditions

6.1. Delivery takes place within the European Union, as well as to Switzerland and Norway, to the delivery address specified by the customer.

6.2. Unless otherwise stated on the product page, the delivery time is between 2 and 10 working days from receipt of payment (for prepayment) or from conclusion of the contract.

6.3. If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods passes to the customer as soon as SAMM has delivered the goods to the forwarder, carrier or other person or institution designated to carry out the shipment (dispatch purchase). For consumers, the statutory provisions on the transfer of risk upon delivery of the goods apply.

7. Retention of Title

7.1. The delivered goods remain the property of SAMM until full payment of the purchase price.

7.2. For entrepreneurs, the following also applies: SAMM reserves ownership of the goods until all claims arising from the ongoing business relationship have been fully settled. The entrepreneur is entitled to resell the reserved goods in the ordinary course of business; however, he hereby assigns to SAMM all claims arising from the resale against third parties, up to the invoice amount. SAMM accepts the assignment.

8. Warranty and Liability

8.1. The statutory provisions on warranty apply, unless otherwise agreed below.

8.2. If the customer is an entrepreneur, the warranty period is 12 months from delivery of the goods. Furthermore, the assertion of claims for defects requires that the entrepreneur has complied with his statutory duties of inspection and notification of defects (§ 377 UGB).

8.3. SAMM is liable without limitation for damages resulting from injury to life, body or health, in cases of intent or gross negligence, and under the Product Liability Act. In the event of slight negligence in breaching essential contractual obligations (obligations whose fulfilment is essential for the proper execution of the contract and on whose observance the contractual partner may regularly rely), SAMM's liability is limited to the foreseeable damage typical for the contract. Any further liability for slight negligence is excluded.

9. Choice of Law, Jurisdiction and Dispute Resolution

9.1. All legal relationships and disputes arising from or in connection with this contractual relationship shall be governed exclusively by Austrian law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and Austrian conflict of laws rules (referral rights).

9.2. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence (principle of favourability).

9.3. If the customer is a merchant, a legal entity under public law, or has no general place of jurisdiction in Austria, Graz (Austria) is agreed as the exclusive place of jurisdiction for all disputes.

9.4. The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr SAMM is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

10. Severability Clause

Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. In place of the invalid or unenforceable provision, the statutory regulation that comes closest to the economic purpose of the invalid provision shall apply.