Legal

Right of Withdrawal & Withdrawal Procedure

Consumers are entitled to a voluntarily extended 30-day right of withdrawal according to the following provisions:

Cancellation Policy

Right of Withdrawal

You have the right to cancel within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party nominated by you, other than the carrier, took possession of the goods (or the last goods in the case of a separate delivery).

To exercise your right of withdrawal, the easiest way is to declare your cancellation directly electronically via our online cancellation form form; we will immediately confirm receipt of such a cancellation (e.g. by email). Alternatively, you can inform us (SAMM Commerce GmbH, Bürgergasse 5, 8010 Graz, Austria, Email: support@adsamm.eu) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the cancellation period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods. Returns sent freight collect or with insufficient postage will not be accepted by us. If you use a return label provided by us upon request, the costs incurred for this (domestic: € 5.90 / from Germany: € 8.90 per package) will be offset against the refund.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

---

Model Withdrawal Form

(If you do not wish to withdraw from the contract using the online withdrawal form, but prefer to withdraw by post or email, please complete and return this form to us.)